Our Care Commitment
The formal Terms of Service matters, but the heart of the process is simple: treat every tape, reel, photo, slide, and recording with care, patience, and clear communication.
Every project is handled carefully because the media may contain moments that cannot be replaced: a parent's voice, a grandparent's laugh, childhood video, weddings, holidays, military service, school concerts, sports, first steps, or family members who have passed away.
No project is treated as merely an order number.
Original tapes, film, photographs, slides, negatives, and audio media are returned after the project unless a different written plan has been approved.
Customers should still arrange pickup or return promptly after completion because original physical media is not stored indefinitely.
Older media can contain hidden deterioration, and results vary. Past Forward Convert will communicate when complications arise and will not pressure customers into added work.
Optional Memory Restoration or Premium Video Enhancement is discussed separately so customers can decide whether it is worth it for their project.
Customers can ask questions at any point. If the safest next step is to wait, send a photo, start with a smaller batch, or skip an add-on, Aaron will say that plainly.
This care commitment is the plain-language promise. The formal terms explain the legal and project expectations, including media condition, quotes, delivery, optional enhancement, original media pickup, and the 90-day retention policy.